Behind the scenes, a dedication to the details
After getting off the phone with Edith during the initial weeks of planning, Hannah starts talking with Elisa M. to really set the class trip in motion. Elisa (an EF Production Specialist) coordinates, well, all things production, with a focus on the East Coast. If it can be scheduled, coordinated, or booked, Elisa is on it. Things you don’t often think about, like museum tickets and dinner reservations, are what keep an itinerary running smoothly so travelers can immerse themselves in their destination.
Elisa also has a seemingly encyclopedic knowledge of COVID restrictions. She knows, for instance, that while the U.S. Capitol has taken longer to reopen to visitors than other attractions, there are a half dozen (or more!) alternatives she can quickly recommend. Above all, though, she’s a communication pro. Not only is she in touch with Hannah, but she works with the procurement teams (who handle security, hotels, and buses) as well as the group’s dedicated Tour Director to make sure everyone involved in Edith’s New York to Washington, D.C. tour is on the exact same page.