Patricia knows the importance of first impressions, because when teachers and students step off the plane for their EF tour, she’s one of the first things they see. Patricia, a Tour Director who takes student groups through Spain’s capital city of Madrid, is many things: a mother, a gardener, a music aficionado, a warm and welcoming smile. But in addition to being mindful of the first impression she imparts on a new group, she acknowledges that many of the students on her tours are traveling outside the U.S. for the first time—which means it’s their first impression of a new part of the world, too. And in Madrid, a city of more than three million people, it can be easy to feel overwhelmed or struggle to make personal connections. Patricia helps with just that, using her warmth and local perspective to help the city feel like a tight-knit community.